The calendar wont let me select the dates I require my animals to stay for does this mean you are full?

If you can't select the dates you require your animals to come and stay for we are either full or closed for that period. In a few instances we may have space as the booking system enables Reggie's Retreat to split the stay over a few hutches/enclosures that you as a customer cannot select so it's always worth double checking with us to see if we can do this.

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My Rabbit will be vaccinated by the time our holiday comes round but not at the time of booking how do ensure I can set up my profile without having the vaccination certificate?

Ensure you have selected that your rabbit is vaccinated when you set up your profile, put in the date when your next vaccination is due and upload a copy of a blank bit of paper, please do however ensure that the actual vaccination is uploaded prior to your stay.

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What happens if my animal gets ill whilst staying at Reggie's Retreat?

At Reggie's Retreat we care for every animal as if they were our own. Any sign of a change in behaviour we will immediately try to make contact with the owners. At the same time we will make our way to our preferred vet, who specialises in treating small animals. All vets fees due are to be paid in full by the owners, as per our T&C's.

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Do i need to bring my own water and food bowls?

All food and water bowls/bottles will be provided by Reggie's Retreat, unless you have specific requirements and prefer to bring your own. We take no responsibility should these items get damaged or broken. It will be your responsibility to remember them as you collect your animal

 

What food do you provide at Reggie's Retreat for Rabbits and Guinea-Pigs?

We use Science Selective as our preferred food of choice for rabbits and guinea-pigs.

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How frequently will the hutch/enclosure be cleaned out during my animals stay at Reggie's Retreat?

All cages are fully cleaned every other day unless there is a need to clean more frequently.

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Why does my rabbit require to be vaccinated prior to it's stay at Reggie's Retreat?

All rabbits require to be fully vaccinated for Myxomatosis and Combined RHD prior to their stay at Reggie's Retreat for their and other rabbits health and wellbeing. If proof of vaccination status cannot be proved your animal boarding may be cancelled.

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What should I do if i'm running late to pick up or drop my animal off?

Please call us on 07808728786 a soon as you know you are going to be late. We ask that you arrive at your allotted pick up or drop off time as per your confirmation email but we fully understand and appreciate that some things are out of your control.

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What types of hay/grass do you use at Reggie's Retreat?

We use 3 different types; meadow hay (fresh from the farm), Timothy Hay blend (from the Hay Box) and Readigrass.

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Do you offer discounts based on length of stay?

Yes, stays 14 nights or over will automatically be discounted by 10%

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During cold weather how do you keep the animals warm?

For indoor animals kept in the cabin with have two thermostatically controlled heaters which we keep on 24hrs a day during the cold weather. We digitally monitor the temperature on an hourly basis.

For the outdoor animals we can supply heat pads (which can be added to your booking at an additional charge) which maintain the heat for up to 8 hours at a time.

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During hot weather how do you keep the animals cool?

For the cabin we have three cooling fans, and if necessary we add cooling pads/frozen water bottles to each cage/enclosure.

For the outdoor cages we will supply cooling pads/frozen water bottles. 

For extreme cold or hot periods we will monitor temperatures on an hourly basis and regularly check in on each animal.

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Is there a required minimum amount of nights in order to book my animal in at Reggie’s retreat?

Yes, we require a minimum of two nights to be booked.

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Is there a required minimum amount of nights in order to book my animal in at Reggie’s retreat?

Yes, we require a minimum of two nights to be booked.